General terms and conditions

Table of contents

The www.gallmet.hu website welcomes you!

You can place your order in the online store www.gallmet.hu to addresses / pick-up points in Hungary and abroad (For more information on ordering abroad, click here), or get answers to your questions in English or Hungarian:

By email (in Hungarian or English): gallmed@gallmed.hu

Our Company reserves the right to modify the provisions of the General Terms and Conditions (hereinafter "GTC"), so please read the terms and conditions on the website before making any purchase. In the event of any modification to the GTC, the provisions of the GTC in force on the date of placing the order shall apply.

By using the Website, the User accepts the General Terms and Conditions.

PAYMENT OPTIONS:

  1. By credit card,
  2. Payment to courier by cash or credit card,
  3. With Paypal.
  • The Service Provider shall specify the consideration for the products and services offered in Hungarian forint (HUF).
  • During the online payment, the transaction is made in HUF, regardless of the fact that the Buyer's credit card, bank account or Paypal account is not denominated in HUF.
  • In Hungary, cash payments are made in HUF.
  • Outside Hungary, cash payments are made in the currency of the country of delivery.
  • The actual amount charged to the Customer (due to card company, issuing bank, Paypal or cash conversions) may differ minimally from the price published by the Service Provider due to exchange rate changes. This deviation is entirely at the Customer's risk; the Service Provider does not assume any obligation or make any claim in this respect.
  • When determining the payment methods, the Service Provider also uses fraud prevention services, and based on the feedback received from these services, the payment methods available to the given visitor are determined - after automatic decision-making - and selected from the payment methods listed above.

Billing

For each payment method chosen, the Service Provider will issue an electronic invoice, which will be sent to the User's e-mail address.

Operator of the online shop www.gallmet.hu

GALLMED Kft.
H-6500 Baja, Szarvas Gábor street 3.
Tel/Fax: +36-79-326-581 - Working days 8:30 - 15:30 (Central European Time) (We do NOT take orders over the phone)
EU VAT number: HU22999489
Registering authority: Company Court of the General Court of Kecskemét
Company registration number: 03-09-121132

Bank account number: MBH Bank Nyrt 10101092-13548000-01003005
IBAN: HU83 1010 1092 1354 8000 0100 3005
SWIFT (BIC): MKKBHUHB

The purchase

By placing an order in the www.gallmet.hu online store, each customer declares that he/she accepts these terms and conditions and understands the ordering procedure.

Contract terms:

The purchase in the online shop is conditional on the accurate provision of the data required for the purchase and acceptance of the terms and conditions.

The owner or operator of the website reserves the right to verify the authenticity of the customer's order data (provided at the time of purchase), if the reality of the data is questionable or unintelligible. If our attempt to contact you to clarify the order details is unsuccessful, the order will be cancelled.

We only accept orders from persons over 18 years of age with an address, active e-mail address and telephone number! We are not able to accept orders for other names and addresses.

The purchase price is the price next to the products shown, which is the gross price (including VAT), but does not include the delivery charge, which is shown separately (the delivery charge also includes VAT).

GALLMED Kft. reserves the right to change prices. Our prices and products are subject to change. The photos of the products may differ slightly from the real form, but this does not affect the recognizability and identifiability of the product.

In the case of promotional goods or prices, the promotion is always valid until the date indicated and/or while stocks last (prices always include VAT).

Referrer coupon system

Users registered on the website and guest customers (hereinafter referred to as "Referrer") may also use the Referral Coupon System.
If a person who has not yet made a purchase in the online store makes a purchase through a Referrer coupon link, the Referrer will be entitled to a one-time use coupon, which will be sent to them by email. It is important to highlight the purchase through the link as a condition. After a purchase via the Referrer Coupon link, the new customer will also be eligible for a one-time-use coupon, which will be sent to them via email.
The amount of the discount provided by the coupon is available to the Referrer/Customer in the e-mail sent to him/her and/or after logging in on My Account. A Referrer can have any number of coupons at the same time.
The expiry date of the coupon is available in the email sent to the Referrer/Customer and/or after logging in on the 'My Account' page. The coupon cannot be used after the expiry date.
Coupons are not redeemable for cash and are not transferable to another person, and can only be used for purchases made in the www.gallmet.hu online store on the 'Checkout' / 'Cart' page.
The discount cannot be applied to promotional products and products excluded from the coupon.
The system checks for possible fraudulent use, which is automatically filtered out.

Delivery address

The delivery address can be your home address or even your work address in Hungary. The delivery address can also be different from the billing address. The delivery address should be the address where the buyer or other person receiving the goods is expected to be at the time of delivery. The delivery address given when ordering cannot be changed afterwards!

If you have any requests regarding your order or delivery, please contact us at the following email address: gallmed@gallmed.hu
This address is protected against spam bots. Please enable Javascript to view it. The costs and consequences of an incorrect delivery address are the responsibility of the person who provided the incorrect address.

Delivery to

In the case of courier deliveries, some suppliers will also try to reach our customers by phone, so please make sure that you provide a phone number where you can be reached when ordering so that you can arrange a new time or a different delivery address with the supplier.

Check the integrity of the parcel in the presence of the carrier or postman when you receive it. Do not accept damaged packages!

Parcel pick-up at the parcel machine

  • Foxpost: to unlock the selected parcel machine, enter the code you received in the SMS notification or via Viber and email on the display. In case of cash on delivery, pay for the parcel by credit card. You can then pick-up your parcel.
    More information: https://foxpost.hu/en/home
  • Z-Box: To open the Z-BOX, you will need the Packeta mobile app. To access the Z-BOX, turn on Bluetooth and location services on your phone. Open the app, which will automatically pair your device with the Z-BOX, which you can then unlock using the button in the packet description. You can then pick up the package.
    More information: https://foxpost.hu/en/pick-up-parcel
  • GLS: To open the selected parcel machine, enter the code you received in the SMS notification on the display. In case of cash on delivery, pay the parcel price by credit card. You can then pick-up the parcel.
    More information: https://www.csomag.hu/en

Delivery deadline

Courier service: If the product is in stock, it will take 1-3 working days to deliver to Hungary, otherwise it can take up to 8 working days.

For international orders, we offer low-cost delivery to the following countries:
Austria, Belgium, Bosnia and Herzegovina, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States.

To view international shipping rates and delivery times, add the product you want to order to the basket, then select the country you want to order to.

You will be able to choose from the delivery methods listed when finalising your order, based on their costs.

After each order (shopping cart) received in the www.gallmet.hu online store, our system sends an automatic confirmation of receipt of the order, indicating to our customers that our system has received and stored the order and informs the customer of the delivery date of the product(s).This message is sent to the customer's e-mail inbox after each shopping cart order, regardless of the stock level.

If all of the product(s) ordered are in stock, we will deliver them to the address indicated in the Delivery Deadlines (except on public holidays).

Product(s) ordered on gallmet.hu will be delivered in their original packaging.

In the event of any delay in delivery or failure of delivery, GALLMED Kft. is NOT liable for any damages.

If the order is cancelled due to the fault of the customer, the order will only be started after the payment of the new delivery fee, after consultation and at the request of the customer.

If the buyer does not request a new delivery, GALLMED Kft. is obliged to refund the amount paid by the buyer for the products to the buyer's bank account immediately, but not later than 30 days after the cancellation.

Please read the following terms and conditions carefully before placing your order:

Complaints handling

We always strive to serve our customers to the fullest and contribute to their satisfaction.
However, this may not be fully successful.

Please note that if you wish to make a complaint about our services or products, you can contact us at the following address: gallmed@gallmed.hu

We will investigate your complaint as soon as we receive it in writing and will notify you of the outcome of our investigation within 30 days of receipt of the letter (registered letter, fax, email: gallmed@gallmed.hu.

Remote contract

With the sending of the Order and its confirmation by GALLMED Kft., a contract between GALLMED Kft. as Supplier and the Customer as Buyer is concluded between the parties with the following conditions:

If the fulfilment of the order is prevented for any reason, the Supplier shall contact the Buyer immediately by e-mail, post or telephone to arrange further action.

The Customer is obliged to accept the products ordered by him and delivered to the address indicated.

Right to withdraw from the purchase

The buyer has the right to cancel the purchase after the order has been placed, before receiving the email message indicating the start of delivery. He/she must notify us of this by e-mail or by post. In this case, the buyer shall not be liable for any costs.

The customer may withdraw from the purchase without giving any reason within 14 days of receipt of the goods. The right of withdrawal applies to all products that are returned to GALLMED Kft. in their original quantity and quality, unopened - including all packaging and product components. The customer must notify his/her cancellation request by electronic or postal mail. In the case of withdrawal from the purchase, the customer must return the product to the postal address of GALLMED Kft. within 14 days of the notification of withdrawal. GALLMED Kft. is obliged to refund the amount paid by the customer immediately, but not later than 14 days after the withdrawal, the full amount, including the costs incurred in connection with the performance of the contract, in the same way as the payment method used by the consumer. In the case of payment on delivery, GALLMED Kft. will refund the amount to the customer's bank account or PAYPAL account, subject to the express consent of the consumer. GALLMED Kft. is obliged to refund the least expensive delivery fee in case of withdrawal from the purchase.

GALLMED Kft. is obliged to reimburse the full purchase price to the customer only in case of returning the product undamaged and intact. In case of damage to the packaging, the full price of the product shall be charged to the Buyer.

Your online rights available CLICK HERE

Online dispute resolution platform available CLICK HERE

The Parties shall submit any disputes to the national jurisdiction of the European Consumer Centre.

Bács-Kiskun County Conciliation Board
Address: Hungary 6000 Kecskemét, Árpád krt. 4.
Phone number: +36-76-501-525, +36-76-501-500
Fax number: +36-76-501-538

Matters not covered herein are governed by the relevant rules of the European Union and the relevant rules on contracts concluded in the absence of the parties. GALLMED Kft. stores the Customer's data together with the data relating to the transactions for the purpose of fulfilling the contracts and handling any objections, and passes them on to its subcontractors who are responsible for the delivery, but who are not entitled to store or retain them after the performance or to pass them on to other third parties.

Warranty - guarantee

Our products are covered by a warranty and guarantee as defined by law. The expiry date is shown on the packaging of each product.

Under warranty law, the person liable under the warranty (the Obligor) is responsible for providing the buyer with a faultless product at the time of delivery, i.e. a product that does not have a defect that will only become apparent later. A defect is said to exist if the product is defective in quantity or quality.

The cause of the defect must exist when the product is used, and the customer must prove that
- the cause of the failure was already known at the time of execution
- could not be detected on completion
- is not at fault for the fault occurring

The buyer is entitled to a replacement under the warranty.

Data protection, data transfer and data management information

The Privacy, Data Protection, Transfer and Data Management Notice of the website of GALLMED Kft. available under the domain name gallmet.hu is an integral part of the GTC, which can be accessed HERE.

Limitation of liability

Shopping in the www.gallmet.hu online store implies the customer's knowledge and acceptance of the possibilities and limitations of the Internet, in particular with regard to technical compliance and errors that may occur.

The www.gallmet.hu online store is not responsible in any way for any of the points listed below, for whatever reason:

  • Modification or loss of any data sent and/or received over the Internet.
  • Any malfunction in the Internet network that prevents the www.gallmet.hu online store from functioning properly and allowing you to make purchases.
  • Any malfunction in any receiving equipment on the communication lines.
  • Loss of any mail, but especially any data, whether in paper or electronic form.
  • Any software not working properly.
  • The consequences of any program failure, abnormal event or technical error.

The www.gallmet.hu online store is not responsible in any way for any damage caused by connecting to the gallmet.hu online store, whether the connection is direct or indirect.

It is the customer's responsibility to assess how to protect the data stored on their computer from intruders.

The customer is solely responsible for connecting to and shopping in the www.gallmet.hu online store.

The www.gallmet.hu online store cannot be held liable in any case of force majeure or in relation to any event beyond its control.

LEGAL STATEMENT of GALLMED Kft.

Terms of use of the website

By using our Website, you (hereinafter referred to as the User, Customer) agree to the terms and conditions listed below, which may be changed at any time. We take your knowledge of these terms and conditions for granted, and your failure to read them shall not be the basis for any claim or demand. Commonly used terms appearing in this document (e.g. link, website, webpage, homepage, mail, etc.) are not explained separately, as they are considered part of the international Internet terminology and we take it for granted that you are familiar with the meaning of such terms, as they are terms that are essential for the use of the Internet.
The website www.gallmet.hu is owned and operated by GALLMED Kft.

Rights relating to trade marks

The term GALLMET is a registered trademark in the European Union and the USA. "gallmet.hu" is a domain name registered in favour of GALLMED Kft. Any use of this protected name or expression by any third party infringes the rights of GALLMED Kft., for which GALLMED Kft. is ready to take all necessary steps to prevent and compensate the damage.
The names of the companies available on our sites are the exclusive property of the companies that register them and are their own trademarks.

Copyright protection

The information on this website is protected by copyright and other laws (e.g. the Civil Code), so its use is subject to the prior permission of the website owner. Any unlawful and unauthorised use will lead to legal action.

Links to gallmet.hu, information reception

The receiving website must not give the impression that GALLMED Kft. is recommending the purchase of the product they are selling.

Readers' consent

In the event that you visit our website, you will be deemed to have taken note of the information described. We do not distinguish between registered and non-registered users. We reserve the right to change the information freely.

Registration

Some of the services on www.gallmet.hu are only accessible to registered visitors. Registration is free of charge. Our registered reader acknowledges that in case of violation of any of the rules contained in this document, GALLMED Kft. may restrict or terminate the registered reader's right of access.

Our information

Exclusion of liability of GALLMED Kft.

We accept no responsibility for the results obtained from the use of the information on www.gallmet.hu. GALLMED Kft. is not responsible for the accuracy, reliability, completeness of the accessible content (including the software used in its operation) and for any direct or indirect damage resulting from this, because the content of www.gallmet.hu is for information purposes only.
Our work is supported by health experts, to whom you can send your questions via our e-mail address, and we will send you the answers by e-mail. You will also receive our regular newsletter in your inbox if you have registered for this service. When reading these leaflets, articles and answers, please bear in mind that they are not a substitute for professional medical care. They are for informal purposes only and should not be considered as formal medical advice or recommendations.
Before making any health, business or other decisions, in addition to using this website, you should seek the advice of a health professional, as any use of the information on our website is entirely at your own risk and responsibility.
Pursuant to directive 2002/46/EC of the European parliament and of the council, it is prohibited to attribute a preventive or curative effect to a food supplement or to refer to such a property in the labelling, presentation and advertising of food supplements. In light of this, the marketing company (GALLMED Kft.) does not attribute a preventive or curative effect to the products. The use of the products enhances the body's self-healing process and is not a substitute for necessary medical treatment, so consult your doctor. If you are also taking medications, do not discontinue them without consulting your doctor, and certainly not immediately.
Please note that our information is intended for adults and minors under parental supervision, however, we do not guarantee any third party information on www.gallmet.hu.
Our sites may also contain links to websites operated by third parties. If GALLMED Kft. becomes aware that the linked site or the linking violates the rights of third parties or the applicable laws, it will immediately remove the link from the www.gallmet.hu website. In addition, GALLMED Kft. does not assume any responsibility for the content of the links used by it or the websites that can be accessed through them.
When publishing advertisements, we take full account of the European Union's rules on commercial advertising and the practices of the self-regulatory advertising market.
We welcome comments or suggestions from our readers about the content, professional or scientific accuracy of our pages. Please send any comments to the following email address: gallmed@gallmed.hu.
GALLMED Kft. will always try to investigate any complaints and deal with them if necessary.

Webshop
The GALLMED Kft. webshop offers products and/or services.

Vis major
Force majeure is an extraordinary event occurring after the conclusion of the contract which makes performance of the contract impossible, which could not have been foreseen or avoided by the contracting parties and which is not due to the fault of one of the parties. Such events may include, in particular: states of emergency, strikes, war, revolution, acts of terrorism, natural disasters, fires, floods, epidemics, quarantine restrictions, transport difficulties or embargoes, etc.
In the event of force majeure, Gallmed Ltd. shall be released from its obligation to perform the contract.

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